Privacy Policy for Calm Connection Dog Training

Last updated: 10/03/2026

🐾 1. Who We Are

Calm Connection Dog Training (“we”, “us”, “our”) provides dog‑training services in the UK.
If you have any questions about this policy or how we handle your data, you can contact us at
Email:info@calmconnectiondogtraining.co.uk
Address: available on request

🐾 2. The Data We Collect

We may collect and process the following information:
Information you provide directly

• Your name
• Contact details (email address, phone number)
• Dog information (name, age, breed, training history, behavioural notes)
• Booking details and messages sent through our website forms
• Payment information (processed securely by third‑party providers)

Information collected automatically

• IP address
• Browser type and device information
• Website usage data (via cookies or analytics tools)

We only collect what we genuinely need to provide our services and run our website safely.

🐾 3. How We Collect Your Data

We may collect data when you:

• Fill in a contact or booking form
• Email or message us directly
• Sign up for updates or resources
• Browse our website (via cookies and analytics)

🐾 4. Why We Use Your Data

We use your information to:

• Respond to enquiries
• Manage bookings and provide dog‑training services
• Keep records for insurance, tax, and professional purposes
• Improve our website and services
• Send updates or marketing emails (only with your consent)

🐾 5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: to provide dog‑training services you request
• Consent: for marketing emails or optional updates
• Legitimate interests: to run and protect our website, manage enquiries, and maintain business records
• Legal obligation: for tax, accounting, and insurance requirements

🐾 6. Who We Share Your Data With

We only share your data with trusted third‑party providers who help us run our business, such as:

• Website hosting and email providers
• Payment processors
• Analytics tools
• Booking or scheduling platforms (if used)

These providers only receive the minimum data necessary and must keep it secure. We never sell your data.

🐾 7. International Transfers

Some of our service providers may be based outside the UK (for example, US‑based software tools).
Where this happens, we ensure appropriate safeguards are in place, such as:

• UK adequacy decisions
• International Data Transfer Agreements (IDTAs)

🐾 8. How Long We Keep Your Data

We keep your data only as long as necessary for the purposes it was collected.
Typical retention periods include:

• Client and dog training records: up to 6 years (insurance and tax requirements)
• Enquiry emails: up to 12 months
• Marketing data: until you unsubscribe or withdraw consent

🐾 9. Your Rights

You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To exercise these rights, contact us at: info@calmconnectiondogtraining.co.uk

🐾 10. Cookies

Our website may use cookies for:

• Basic site functionality
• Analytics and performance
• Security

You can control cookies through your browser settings.
A separate cookie policy may be provided for more detail.

🐾 11. Complaints

If you have concerns about how we handle your data, please contact us first so we can resolve the
issue.
You also have the right to complain to the Information Commissioner’s Office (ICO)